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Customer Service

Contact Us

By email:    info@idealceuticals.com          By phone:    1-866-503-5604     
Available Monday - Friday • 8:30 am - 5:30 pm EST 

Shipping  

  1. Free Shipping orders are shipped via USPS Parcel Select or First Class service. Expedited shipping methods such as USPS Priority Mail, UPS 2-day Air or UPS Overnight are available for an extra charge. 

  2. When items ship a tracking number will be sent via email.

  3. Currently shipping in the US and Puerto Rico only.

Free Shipping via USPS Parcel Select
Delivers in 3-8 days
Monday - Saturday delivery
Rural areas may take additional time

USPS Priority Mail
Delivers in 2 days to most locations.  
Rural areas may take 3-4 days
Monday - Saturday Delivery

UPS Ground
Delivers in 2-8 business days
Monday - Friday Delivery
Available in 50 states & Puerto Rico

UPS 2nd Day Air*
Delivers in 2 business days
Monday - Friday delivery

*Orders placed after 2:00pm EST Monday - Friday with UPS 2nd Day Air service will ship next business day

UPS Next Day*
Delivers in 1 business day
Monday - Friday delivery

*Orders placed after 2:00pm EST Monday - Friday with UPS Next Day service will ship next business day

*There will be no shipping avaiable on the following nationally observed holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Christmas Day and shortened shipping schedules on Christmas Eve and New Years Eve.* 

Return Policy 

While we strive to ensure that you are always 100% satisfied with your purchase we understand there may be a situation that requires a return. IdealCeuticals offers no hassle returns. Just follow these simple steps:

  1. Contact us via email requesting a Return Authorization number: info@idealceuticals.com

  2. You will receive an email with the Return Authorization number as well as a prepaid shipping label to print out and attach to your package.

  3. Please print the email and place it in your securely packaged return. Be sure to write the Return Authorization number on the outside of the box.

  4. Attach your prepaid shipping label to the package and give to your mail carrier or drop off at any United States Post Office.

  5. Once we receive your return we will review it and process your refund.  You will receive an email confirmation of your credit. 

  6. Expedited shipping fees will not be refunded. 

  7. Restrictions - we will happily refund any item within 60 days from the date of purchase.  However, if you ordered multiples of an item we will only refund one opened product; the others must be in an unopened, factory sealed container to be eligible for a refund.  

*Please note refunds may take up to 5 to 7 business days.


Backorders 

At IdealCeuticals we make every effort to have all products in stock, all the time.  In the unlikely event there is an item out of stock, you will be notified by e-mail when your order is processed.  As soon as the item is back in stock it will immediately ship out to you and we will notify you by e-mail.  


Payment Options
         
We accept Visa, MasterCard, American Express, Discover and PayPal. 

 

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